Shipping & Delivery

Shipping

Orders are shipped on business days only. Please note: Shipping days do not include public holidays.

Express Shipping
We guarantee that your order will be packed and dispatched within 1–2 business days. Once Australia Post has received your parcel, please allow up to 3 business days for Express delivery.

Standard Shipping
Once Australia Post has received your parcel, please allow up to 5 business days for delivery.
Delivery times may vary for rural and remote areas.
Please note that delivery timeframes are estimates only and we are not responsible for delays caused by Australia Post or other delivery providers that may result in your parcel arriving outside these timeframes.

Order Tracking

Once you receive your shipping confirmation email you can track your order using the tracking number provided. If the tracking link is not available you can paste your tracking number into the search bar in the Australia Post tracking page.

Sale Period

Due to increased volumes of orders during sale periods, we do ask for an additional 10 business days on top of our usual despatch times to allow our warehouse team to despatch your orders.

Lost/Damaged Parcels

As much care is taken to package and ship your parcel however, in the unlikely event that the courier (domestic) has confirmed that either damaged or lost your parcel in transit, we will do our best to assist you in with getting the most favourable outcome where possible. Unfortunately, if the order was not purchased with Express Shipping with Insurance, we are not liable to replace or refund the order. The courier is responsible for the safe delivery of your parcel. In most cases, if the customer reaches out to the courier, the courier will compensate you directly.

For the safety of your order, we require a signature upon delivery for every parcel. This ensures your package is delivered directly into your hands.

If you have purchased shipping cover and you choose to have your parcel left in a safe place. The shipping cover will be voided. 

If you choose to waive the signature requirement and request that your parcel be left unattended, you agree to release us from any further responsibility for the safe and secure delivery of your order. Once the parcel is left at the designated location, we are no longer liable for any loss, damage, or theft that may occur.

If the parcel is delivered to the correct address and signed for. RINGERS western is no longer liable for your parcel.

Shipping Insurance

What this covers:

• Lost or damaged in transit.
• Mis-delivery service so they deliver to the wrong address.

Protect your order for just $3—available on all Australian purchases.

We know you’re eager to get your hands on your new Ringers gear—and we can’t wait for you to wear it! That’s why we highly recommend adding shipping insurance to safeguard your order.

Why should I insure my purchase?

If your parcel is lost or damaged in transit, shipping insurance allows you to skip the lengthy investigation process between us and the carrier, which can take up to four weeks! Instead, you’ll enjoy a hassle-free resolution and we’ll resend your order straight to you free of charge.

Unfortunately, shipping carriers are not liable for lost, misdelivered, or damaged parcels, so to give you extra peace of mind, we offer this optional shipping insurance at checkout, ensuring your Ringers gear arrives safely.

Please note:

• The shipping insurance fee is non-refundable.
• If your order is not delivered within the reasonable time frame yet it has an update est. time, your shipping will be refunded only.
• If you choose to have your parcel left in a safe place and the parcel is unfortunately stolen - Ringers Western is not liable for your parcel. Your shipping cover is voided.
  
  If you have any questions, please contact our customer support team at info@ringerswestern.com.

• FREE standard shipping for orders over $150 (Subject to change at our discretion during promotion or sale periods. This will be advertised on the Ringers website).
• $10 standard shipping available for orders under $150
• $15 express shipping available for all orders.

A $3 insurance add on is available to all orders.

Shipping insurance covers the cost of items in the event that the courier has not delivered your parcel within their expected delivery window and requires further investigation, our customer service team will replace the order and have it sent out via Express again.

If the postie or courier cannot deliver for whatever reason or it is deemed unsafe to leave at your address they may leave a card with an alternate delivery location (local Post Office or similar).

For the safety of your order, we require a signature upon delivery for every parcel. This ensures your package is delivered directly into your hands.

If you choose to waive the signature requirement and request that your parcel be left unattended, you agree to release us from any further responsibility for the safe and secure delivery of your order. Once the parcel is left at the designated location, we are no longer liable for any loss, damage, or theft that may occur.

• FREE shipping for orders over $150.00 (Subject to change at our discretion during promotion or sale periods. This will be advertised on the Ringers website.)
• $15 flat rate international shipping for orders under $150.00.

You will be contacted via our chosen delivery service for delivery requests.

All items are express shipped. $30 AUD flat rate international shipping. You will be contacted via our chosen delivery service for delivery requests.

International Taxes & Custom Charges

Unfortunately, International taxes and custom charges are out of our control and you may be required to pay sales tax and or duty/Customs charges depending on your location. If you have concerns regarding applicable customs charges to your country or state, we advise you to contact your local customs office to find out what fees may be relevant to you. Taxes and customs charges are not the responsibility of Ringers Western and are not included in the total of the order or shipping cost and are not responsible for any additional taxes or charges that may occur during the journey of your order.

If you require any further assistance regarding this, please contact info@ringerswestern.com before placing your order so we can make sure you have all the information you need!