Full-priced items purchased through our Ringers Western website can be returned within 20-days of receipt* for an exchange, gift card or refund (excludes postage) if they meet the following:

- The items were purchased from ringerswestern.com or at our flagship store in Helensvale, QLD

- The item has not been worn or washed and is still in its original condition. This includes animal hair or pungent smells.

- All tags are still attached to the product. ( If not a re-tagging fee may apply or be rejected for return/exchange and a shipping fee will be applied )

- The item is not damaged 

- If the item is swimwear bottoms, the hygiene tag is still intact

- The item is not underwear (for hygiene purposes)

- The item is not a gift card

Items purchased on sale (less than 50%), promotion or special offer through our Ringers Western website can be returned within 20-days of receipt* for an exchange or gift card if they meet the following:

- The items were purchased from ringerswestern.com or at our flagship store in Helensvale, QLD

- The item has not been worn or washed and is still in its original condition

- The item is not damaged 

- If the item is swimwear bottoms, the hygiene tag is still intact

- The item is not underwear (for hygiene purposes)

- The item is not a gift card

Items purchased as clearance items (50% off or greater) are considered final sale items and will not be accepted for return or exchanges for change of mind.

If there is a price difference between the items at the time of exchange, the customer is required to pay the difference for the items.

Any items that don’t comply with the conditions stated above will not be accepted and will be returned to sender (RTS).

*Any returns for a change of mind outside of the 20-day period will not be accepted for a return unless deemed faulty, in compliance with ‘Change of Mind Return’ ACCC Consumer Rights.

* Second return - We are more than happy to help assist you with your first return and cover the shipping to resend the full price items. If you still have not found the perfect fit, shipping for your second return will need to be covered both ways by the customer.

Postage costs for returning items for a refund, exchange or gift card will be the responsibility of the customer (unless the item is deemed faulty by our team). We will always suggest using a tracked postal service so you will be able to track your return parcel and in the unlikely event that your return is lost in transit, we will be able to investigate with your courier of choice.

For items purchased on a sale or special promotion, as per our Sale Returns T&C's above, postage costs for exchange both ways will be the customers responsibility. Upon receipt, our returns team will send an invoice for the $10 shipping fee.

Unfortunately we do not except pre-paid post bags ( these will be disposed of if included in the returns bag ) A $10 return fee will still be issued.

 Please note, shipping costs are non-refundable

In the unfortunate event that you have received a faulty item, you have 72 hours within receipt of your order to contact our customer service team (info@ringerswestern.com) to advise us of the fault. Please provide a photo of the faulty item and your order number so our customer care team can assist you before processing a return. 

All faulty items must undergo an assessment to confirm if the item is deemed a manufacturing faulty in which case, we will offer a replacement, repair or gift card to the value of the item. If the item is sent back before any contact has been made, we may not be liable to accept your return.

From the date that the return is initated, you will have 20 business days to ship the return back to us and for us to receive the items back to proceed with the request. Any returns made outside of these timeframes will be returned to sender.

For your return to be processed, it must first be received and assessed by our returns department. Please allow up to 3 business days (and additional 2 business days after sale periods) for our returns team to process your request. 

If your refund request is accepted, it may take 3-5 business days to appear in your bank statement, depending on your financial institution. Please note, refunds can only be issued back to the original payment method. 

For orders placed with Afterpay, if the full 4 instalments have been paid, Afterpay will refund the value of the return or, if part of the instalments has been paid, Afterpay will adjust the fortnightly payments to reflect the return value.

In the event that we have posted your item to the address provided at checkout and the parcel has returned back to our warehouse as non-deliverable due to an insufficient address or unclaimed from your post office, our returns team will be in contact to assist in re-sending the parcel.

We will cover the RTS fee however, the re-shipping fee, $12, must be borne by the customer.

If we have not received a response within 30 days of the parcel arriving back as RTS or if you wish to abandon the order, we will issue a store credit for your order minus the RTS fee, $12, and the items will return to inventory.