Do you want to return or exchange something? No problem! Please let us know within 20 days and please ensure your items are of original condition. To process your return we require a receipt or proof of purchase. 

If you have purchased an item and the size doesn’t quite fit like you expected, you are more than welcome to contact us at 

If you have received a damaged, faulty or incorrect item, firstly, we’re sorry! Secondly, we'll be more than happy to fix it - please contact us and we will organise your return/refund asap.

Step 1: Download & print the Returns Form below.

Step 2: Post your completed form and items to the address on the form.

Step 3: We will review your items and arrange for a refund/exchange (according to our policies).


    Important things to know about returns & exchanges:

    • You can return or exchange any item for a refund, within 20 days of receiving your original order.
    • Sale items can be returned through shipping at your expense, with exchange not available. We will offer you a store credit at the same value as the sale items price upon receipt of your return. 
    • All goods will be inspected on return. We try hard to accept all returns, and returns to us don't need to be in the original packaging, but original tags must still be in place. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. We will notify you by email of the approval or rejection of your refund. 
    • The goods are your responsibility until they reach our warehouse, so make sure it's packed up properly and can't get damaged on the way. Make sure you use a postal service that insures you for the value of the items you are returning or obtain proof of posting.
    • We are not responsible for any items that are returned to us by mistake.
    • You can download a returns form here or the label on your delivery and returns note, enclosed with your order.
    •  Timeframe: You should allow up to 30 days to process an exchange. It can take up to 7 business days for your return to arrive at our warehouse, a further 5 business days to process and a further 3-10 business days for postage. For refunds please allow up to 10 business days for the funds to show in your account.


    To return your product, you should mail your product to: 



    1/26 Expo Court 

    Ashmore, 4214 QLD


    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you request a refund, the cost of return shipping will be deducted from your refund.

    If you are shipping an item valued over $80, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

    Akubra Returns:

    • All hats must not be worn outside or show any sign of use or misuse.
    • Items that show signs of wear or misuse will not be accepted for return.
    • Please note if you would like to exchange your hat size, the customer will be liable for all additional shipping costs incurred.
    • Please Note: Exchanges are limited to once per transaction.